Leveringspolitik

Shipping Policy

Last Updated: September 7, 2026

This Shipping Policy explains how orders placed through the khhyt online store are processed, shipped, delivered, tracked, and handled in the event of delays, customs procedures, lost shipments, damaged packages, or other delivery-related issues.

The khhyt online store and its related shipping services are operated by:

Company Name: Light Solutions ApS
Store Name: khhyt
CVR Number: 37298034
Registration Date: December 14, 2015
Address: Michael Drewsens Vej 12
Postal Code: 8270
City: Højbjerg
Country: Denmark
Email: roberahan237@gmail.com
Phone: +45 63 91 47 28

By placing an order through our online store, you acknowledge that you have read and understood this Shipping Policy.

1. Shipping Destinations

We currently provide shipping to customers in the following countries:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Shipping availability may depend on the specific product, delivery destination, local delivery restrictions, and carrier availability.

If we are unable to ship an order to the delivery address provided, we will contact you using the contact information associated with your order.

Certain addresses or locations may not be serviceable by our available shipping carriers.

2. Shipping Fees

We currently offer:

Standard Shipping: Free

Free standard shipping applies to eligible orders shipped to the destinations listed in this Shipping Policy.

No additional standard shipping charge will normally be added during checkout for eligible orders.

If an alternative or premium shipping option is available and selected, the applicable additional shipping charge will be displayed before the order is completed.

Any applicable charges imposed by customs or local authorities are addressed separately below.

3. Order Processing Time

Orders normally begin processing after payment has been successfully received or authorized.

Our standard order processing time is:

3–5 business days

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

Processing may include:

  • order verification;

  • payment confirmation;

  • inventory confirmation;

  • product preparation;

  • packaging;

  • shipping label preparation;

  • handover to the shipping carrier.

The processing period occurs before the shipment is dispatched and is separate from the estimated transit time.

4. Order Verification

Some orders may require additional verification before dispatch.

Additional verification may be required because of:

  • incomplete delivery information;

  • address discrepancies;

  • payment verification;

  • unusual order activity;

  • fraud-prevention procedures;

  • unusually large quantities;

  • other information requiring confirmation.

If additional information is required, we may contact you using the email address or telephone number associated with your order.

If necessary information is missing or inaccurate, order processing may take longer.

5. Estimated Transit Time

After an order has completed processing and has been dispatched, the estimated transit time is:

5–8 business days

Transit time refers to the period between dispatch and delivery.

The actual transit time may vary depending on:

  • destination country;

  • delivery address;

  • carrier operations;

  • local postal services;

  • transportation routes;

  • customs procedures;

  • public holidays;

  • weather conditions;

  • peak shopping periods;

  • local delivery conditions;

  • transportation disruptions;

  • other circumstances outside our reasonable control.

6. Estimated Total Delivery Time

For clarity, our normal estimated timeline is:

Order Processing: 3–5 business days
Estimated Transit After Dispatch: 5–8 business days
Estimated Total Delivery Time: 8–13 business days

The estimated total delivery period consists of the processing period plus the estimated transit period.

These timeframes are estimates based on normal processing and transportation conditions.

Actual delivery times may be shorter or longer depending on the circumstances affecting a particular order.

7. Nature of Delivery Estimates

Delivery dates and timeframes displayed on our website are estimates based on the information reasonably available at the time.

Delivery times can be affected by circumstances outside the direct control of Light Solutions ApS, including carrier operations, customs procedures, weather, local delivery conditions, public holidays, and transportation disruptions.

We make reasonable efforts to:

  • process orders within the stated processing period;

  • dispatch completed orders promptly;

  • provide accurate shipping information;

  • provide tracking information where available;

  • assist customers when significant shipping issues arise.

Estimated delivery periods should therefore be understood as expected timeframes under normal shipping conditions.

8. Shipping Carriers

We use established shipping and courier providers to transport orders.

Depending on the destination, package, and available shipping route, carriers may include:

  • UPS;

  • FedEx;

  • other international carriers;

  • local postal or final-mile delivery providers.

The carrier used for a particular shipment may depend on:

  • destination;

  • package dimensions;

  • package weight;

  • product type;

  • shipping route;

  • carrier capacity;

  • local delivery availability.

In some cases, an international carrier may transfer the package to a local delivery partner for final delivery.

9. Shipment Confirmation

After your order has been dispatched, you will normally receive a shipment confirmation using the email address associated with your order.

The shipment confirmation may contain:

  • order number;

  • shipping carrier;

  • tracking number;

  • tracking instructions;

  • other relevant shipping information.

Please ensure that the email address entered during checkout is accurate.

10. Tracking Information

Where tracking is available, tracking information will normally be provided after dispatch.

Tracking information may begin displaying carrier updates within approximately:

24 hours after dispatch

In some circumstances, tracking information may require up to:

72 hours

to display the first carrier update.

Possible causes include:

  • weekends;

  • public holidays;

  • high shipping volumes;

  • delayed carrier scans;

  • carrier system updates;

  • promotional periods.

A temporary absence of tracking updates does not necessarily mean that the shipment is no longer moving through the carrier network.

11. Tracking Delays

Tracking systems are generally operated and updated by the relevant shipping carrier.

There may occasionally be delays between:

  • package collection;

  • carrier scans;

  • warehouse transfers;

  • international transportation;

  • customs processing;

  • local carrier transfers;

  • final-mile delivery scans.

If your tracking information has not changed for an extended period, please contact:

Email: roberahan237@gmail.com

Please include your order number and tracking number where available.

We will review the available shipment information and assist with the appropriate next steps.

12. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

  • recipient name;

  • street address;

  • house, building, or apartment number;

  • postal code;

  • city;

  • country;

  • telephone number;

  • other delivery information where applicable.

Incorrect or incomplete delivery information may cause:

  • processing delays;

  • delivery delays;

  • failed delivery attempts;

  • package redirection;

  • return to sender;

  • additional carrier charges where applicable.

13. Address Changes

If you need to change your shipping address, contact us as soon as possible:

Email: roberahan237@gmail.com

If the order has not yet been dispatched, we will make reasonable efforts to update the address.

However, an address change may no longer be possible after an order has entered final processing.

Once a package has been dispatched, delivery-address changes may depend on the options offered by the relevant carrier.

14. Order Changes

If you need to correct or change order information before dispatch, please contact us promptly.

Depending on the current order status, we may be able to assist with:

  • shipping-address corrections;

  • contact-information corrections;

  • certain order changes;

  • cancellation requests.

Once an order has entered final processing or has been handed to the carrier, some changes may no longer be possible.

15. Order Cancellation

Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact:

Email: roberahan237@gmail.com

Please include your order number.

We will make reasonable efforts to process your cancellation request before dispatch.

If the order has already entered final processing, cancellation may no longer be possible.

After Dispatch

Once an order has been dispatched, it may need to complete the delivery process.

If you no longer wish to keep the product after receiving it, you may use the applicable return procedure described in our Return and Refund Policy.

16. Delivery Delays

Shipping delays can occasionally occur.

Possible causes include:

  • severe weather;

  • customs inspections;

  • transportation disruptions;

  • carrier delays;

  • airport or port congestion;

  • strikes;

  • public holidays;

  • unusually high shipping volumes;

  • local delivery restrictions;

  • unexpected logistical circumstances.

Where appropriate, we will assist customers in reviewing available tracking information and contacting relevant service providers.

17. Significantly Delayed Orders

If your order has exceeded the normal estimated delivery period, please contact:

Email: roberahan237@gmail.com
Phone: +45 63 91 47 28

Please provide:

  • your name;

  • order number;

  • tracking number where available;

  • delivery address;

  • a brief description of the issue.

We will review the available shipping information and assist with the appropriate next steps.

18. Customs Clearance

International orders may be subject to customs procedures in the destination country.

Customs authorities may inspect packages or request additional information before releasing a shipment.

Customs processing times are determined by the relevant authorities and may vary by destination and shipment.

Customs procedures may therefore extend the estimated transit time.

Where additional information is requested by customs authorities or a carrier, customers should respond within the requested timeframe where reasonably possible.

19. Customs Duties and Import Taxes

Depending on the destination, international shipments may be subject to:

  • customs duties;

  • import taxes;

  • local taxes;

  • brokerage fees;

  • customs-processing charges;

  • other government-imposed charges.

These charges, where applicable, are determined by the relevant customs or governmental authorities.

Light Solutions ApS does not directly determine these charges.

If customs charges apply to a shipment, payment may be required before the relevant authority or carrier releases the package for delivery.

20. Failed Delivery Attempts

If a carrier cannot complete delivery, it may:

  • make another delivery attempt;

  • leave a delivery notice;

  • redirect the package to a pickup point;

  • temporarily hold the package;

  • request additional delivery information;

  • return the package to the sender.

Customers should monitor tracking information after shipment and respond to carrier instructions where necessary.

21. Unclaimed Packages

If a package is delivered to a pickup point or carrier facility and is not collected within the applicable collection period, it may be returned to the sender.

If your shipment is returned because it was not collected, please contact:

roberahan237@gmail.com

Any applicable reshipping or return arrangements will be handled according to the circumstances of the order and our applicable policies.

22. Incorrect or Incomplete Addresses

If the delivery address supplied during checkout is incorrect or incomplete, the shipment may be:

  • delayed;

  • redirected;

  • held by the carrier;

  • returned to the sender.

Customers should carefully review their delivery information before submitting an order.

If you notice an address error before dispatch, please contact us as soon as possible.

23. Package Marked as Delivered

If carrier tracking indicates that a package has been delivered but you cannot locate it, we recommend first:

  • checking around the delivery location;

  • checking with household members;

  • checking with neighbors;

  • checking reception or building management where applicable;

  • reviewing any delivery photograph or carrier notes;

  • checking whether the carrier used a nearby pickup location.

If you still cannot locate the package, contact:

Email: roberahan237@gmail.com

Please provide your order number and tracking number.

We will review the available information and assist with the next appropriate steps.

24. Lost Shipments

If tracking information suggests that a package may have been lost during transportation, please contact us.

We may review:

  • tracking history;

  • carrier scans;

  • shipment status;

  • delivery information;

  • other available carrier information.

Where appropriate, we may contact the relevant carrier to request further information.

Carrier investigations can require additional processing time.

Once sufficient information is available, we will inform you of the applicable next steps in accordance with our policies and applicable consumer law.

25. Damaged Shipments

Please inspect your package and products after delivery.

If a package or product arrives damaged, contact us as soon as reasonably possible.

Please provide:

  • order number;

  • description of the damage;

  • photographs of the outer packaging;

  • photographs of the product;

  • photographs of the shipping label where relevant.

Please retain the original packaging while the matter is being reviewed where reasonably possible.

The information provided may help us assess the issue and communicate with the relevant shipping carrier.

26. Missing Items

If your package arrives with a product, accessory, or component missing, please contact:

Email: roberahan237@gmail.com

Please provide:

  • order number;

  • details of the missing item;

  • photographs of the package where possible;

  • photographs of the products received where possible.

Some orders may be dispatched in multiple packages.

If you received multiple tracking numbers, another part of the order may still be in transit.

27. Split Shipments

Products included in the same order may occasionally be dispatched separately.

This may occur because of:

  • inventory location;

  • warehouse availability;

  • product dimensions;

  • product type;

  • carrier requirements;

  • logistical considerations.

If an order is divided into multiple shipments, separate tracking numbers may be provided.

Receiving one package does not necessarily mean that all packages associated with the order have been delivered.

28. Multiple-Item Orders

Orders containing multiple products may arrive:

  • in one package;

  • in multiple packages;

  • on different delivery dates.

Eligible orders will not normally incur additional standard shipping charges solely because the order is divided into multiple shipments.

29. Delivery Refusal

If a customer refuses delivery, the carrier may return the package to the sender.

Refusing a package does not by itself necessarily complete a cancellation, withdrawal, or return request.

If you wish to cancel or return an order, please contact us and follow the applicable procedure described in our Return and Refund Policy.

30. Events Outside Our Reasonable Control

Processing or delivery may be affected by circumstances outside our reasonable control.

These may include:

  • natural disasters;

  • severe weather;

  • war or civil unrest;

  • strikes;

  • transportation interruptions;

  • customs actions;

  • government restrictions;

  • epidemics or pandemics;

  • major carrier disruptions;

  • airport or port closures;

  • other extraordinary events.

Where reasonably possible, we will take appropriate steps to reduce the impact of such events on affected orders.

31. Holiday and Peak-Season Shipping

During major holidays, promotional events, or periods of unusually high order volume, processing and transportation networks may experience increased demand.

During these periods:

  • processing may take longer;

  • carrier scans may be delayed;

  • tracking updates may appear less frequently;

  • transit times may be extended.

Customers placing time-sensitive orders should take these possible delays into account.

32. Return Shipping

If you wish to return a product after delivery, please refer to our Return and Refund Policy.

Please contact us before sending a return so that the applicable return procedure and instructions can be provided or confirmed.

For return-related questions:

Email: roberahan237@gmail.com

Return eligibility, applicable return periods, return shipping costs, exceptions, and refund procedures are explained in our Return and Refund Policy.

33. Refunds for Shipping-Related Issues

Refund requests associated with:

  • cancelled orders;

  • lost shipments;

  • returned packages;

  • damaged products;

  • incorrect deliveries;

  • failed deliveries

will be assessed according to the circumstances, our Return and Refund Policy, and applicable consumer law.

Approved refunds will normally be issued using the original payment method unless another method is agreed or required by applicable law.

Payment providers, card issuers, or banks may require additional time to post an approved refund to the customer's account.

34. Customer Responsibilities

To help facilitate successful order processing and delivery, customers are responsible for:

  • providing accurate contact information;

  • providing a complete shipping address;

  • checking order details before checkout;

  • monitoring shipment tracking where available;

  • responding to reasonable carrier requests;

  • responding to customs requests where applicable;

  • collecting packages from pickup locations within the applicable collection period.

If you notice an error in your order or delivery information, please contact us as soon as possible.

35. Relationship With Our Other Policies

This Shipping Policy should be read together with our other applicable policies, including:

  • Return and Refund Policy;

  • Terms of Service;

  • Privacy Policy.

Return eligibility, withdrawal rights, refunds, and product-related complaints are governed by the relevant policy and applicable consumer law.

If a specific policy contains provisions relating directly to returns or refunds, those provisions apply to the relevant return or refund matter.

36. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Changes may be made because of:

  • carrier changes;

  • shipping-network changes;

  • delivery-destination changes;

  • changes to processing procedures;

  • operational changes;

  • legal or regulatory requirements.

The latest version will be published on our website.

The Last Updated date at the top of this page indicates when this Shipping Policy was most recently revised.

37. Contact Us

If you have questions about:

  • order processing;

  • shipping;

  • estimated delivery times;

  • tracking;

  • customs;

  • delayed shipments;

  • lost packages;

  • damaged packages;

  • missing items;

  • delivery-address changes;

  • order status,

please contact us using the information below.

Company Name: Light Solutions ApS
Store Name: khhyt
CVR Number: 37298034
Registration Date: December 14, 2015

Business Address:
Michael Drewsens Vej 12
8270 Højbjerg
Denmark

Email: roberahan237@gmail.com
Phone: +45 63 91 47 28

Postal Address

Light Solutions ApS
Michael Drewsens Vej 12
8270 Højbjerg
Denmark

Customer Service

Email: roberahan237@gmail.com
Phone: +45 63 91 47 28