Refusionspolitik
Return, Refund and Cancellation Policy
Last Updated: September 7, 2026
This Return, Refund and Cancellation Policy applies to purchases made through the khhyt online store operated by Light Solutions ApS.
Return and Refund Policy Summary
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Return window: Customers may request a return within 30 days after receiving the product.
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EU right of withdrawal: Consumers who are entitled to the statutory EU right of withdrawal may notify us of their decision to withdraw within 14 days after receiving the goods.
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Return eligibility: Returned products must be in the same or substantially the same condition as received. Products may only be handled or inspected to the extent reasonably necessary to determine their nature, characteristics, and functionality.
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Return condition: Products should be returned complete with all accessories, manuals, components, and, where reasonably possible, the original packaging. Proof of purchase or the order number must be provided.
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Customized/personalized products: Products made to the customer's specifications or clearly personalized may be excluded from the statutory right of withdrawal where permitted by applicable law.
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Final-sale items: We do not designate ordinary sale or promotional products as final sale. Sale items remain subject to applicable statutory consumer rights and our return conditions unless a specific lawful exception is clearly disclosed before purchase.
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Return address: Customers must contact us before returning a product. After the return request has been reviewed, we will provide or confirm the applicable return instructions and return address. Our current business return address is Light Solutions ApS, Michael Drewsens Vej 12, 8270 Højbjerg, Denmark, unless different return instructions are provided for the specific return.
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Return shipping costs: For ordinary voluntary returns where the product is not defective, damaged, or incorrectly supplied, the customer is responsible for the direct cost of return shipping. If the product is defective, damaged on arrival, or incorrectly supplied due to our error, Light Solutions ApS will bear the reasonable return shipping costs.
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Refund processing: Once the returned product has been received, inspected, and the refund approved, we will process the refund within 7 days after approval. Refunds are issued to the original payment method unless otherwise agreed or required by law.
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Refund arrival time: After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
1. 30-Day Return Policy
We offer a 30-day return policy.
You have up to 30 days from the date you receive your product to request a return.
To qualify for our voluntary 30-day return policy, the returned product must:
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be in the same or substantially the same condition as when received;
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not have been used beyond what is reasonably necessary to inspect the product;
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include all supplied accessories, manuals, parts, and components;
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where reasonably possible, include the original packaging;
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and be accompanied by an order number, receipt, or other proof of purchase.
If a product has been used or handled beyond what is reasonably necessary and its value has decreased as a result, this may affect the amount eligible for refund.
Our voluntary 30-day return policy does not restrict any mandatory rights available to consumers under applicable law.
2. How to Request a Return
To request a return, contact our customer service before sending the product:
Email: roberahan237@gmail.com
Phone: +45 63 91 47 28
Please provide:
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your full name;
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order number;
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product you wish to return;
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reason for the return;
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and photographs where the product is damaged, defective, or incorrectly supplied.
After reviewing your request, we will send or confirm the applicable return instructions and return address.
Our current business return address is:
Light Solutions ApS
Michael Drewsens Vej 12
8270 Højbjerg
Denmark
Do not send a return to another address without receiving or confirming the appropriate return instructions from us first.
3. Return Shipping Costs
For an ordinary voluntary return where the product is not defective, damaged, or incorrectly supplied, the customer is responsible for the direct cost of returning the product.
If the product is:
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defective;
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damaged upon delivery;
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incorrectly supplied;
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or otherwise returned because of an error for which we are responsible,
Light Solutions ApS will bear the reasonable return shipping costs in accordance with applicable consumer protection rules.
Products must be securely packaged to prevent damage during return transportation.
Where you arrange the return shipment yourself, we recommend using a trackable shipping service and keeping proof of shipment until your return has been completed.
4. EU 14-Day Right of Withdrawal
Where applicable, consumers purchasing online within the EU have a statutory right to withdraw from the purchase within 14 days without giving a reason.
For goods, the 14-day withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your statutory right of withdrawal, you must notify us clearly of your decision before the 14-day withdrawal period expires.
Contact:
Email: roberahan237@gmail.com
After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.
5. Condition of Returned Products
You may inspect a product to determine its nature, characteristics, and functionality in the same way that you would normally be permitted to inspect it in a physical retail store.
Returned products should:
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be complete;
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contain all supplied accessories and components;
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not be damaged through misuse;
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and, where reasonably possible, include their original packaging.
The absence of original packaging alone does not automatically remove statutory consumer rights.
If the product has been handled beyond what is necessary to inspect it and this results in a reduction in value, you may be responsible for that reduction where permitted by applicable law.
6. Customized, Personalized and Other Excluded Products
Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law.
These may include:
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products made according to the customer's specifications;
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clearly personalized or customized products;
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products that deteriorate or expire rapidly;
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sealed products that are unsuitable for return for health protection or hygiene reasons after the seal has been broken;
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certain digital products or services where performance has begun with the customer's prior consent;
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and other products specifically excluded under applicable law.
Any applicable exclusion will be determined according to the nature of the product and applicable consumer law.
7. Sale and Final-Sale Products
We do not automatically classify products sold at a discount, on sale, or during a promotional campaign as final sale.
Sale and promotional products remain eligible for applicable statutory consumer rights and may qualify for our voluntary return policy subject to the conditions stated in this policy.
If a specific product is subject to a lawful return exception, that exception will be clearly disclosed where applicable.
8. Damaged, Defective or Incorrect Products
Please inspect your order after receiving it.
Contact us promptly if your product:
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arrives damaged;
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is defective;
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is missing parts;
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differs from the product ordered;
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or is the wrong product.
Contact:
Please provide your order number, a description of the issue, and relevant photographs.
If we confirm that the issue resulted from our error or the product was defective or damaged upon delivery, we will provide appropriate instructions and bear the reasonable return shipping costs in accordance with applicable consumer protection rules.
9. Missing Products or Parts
If an item, accessory, spare part, or component is missing from your order, contact:
Some orders may be delivered in separate packages. Please check available tracking information before reporting an item as missing.
10. Exchanges
If you would like a different product, size, model, or variant, we generally recommend returning the original product according to this policy and placing a new order.
For assistance with an exchange, please contact our customer service.
11. Refund Process and Timeframe
Once we receive the returned product, we will inspect it.
We will verify:
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the condition of the product;
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whether it corresponds to the relevant order;
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whether applicable accessories and components are included;
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and whether there is any damage affecting the return.
After the return has been inspected and the refund has been approved, we will process your refund within 7 days after approval.
The refund will normally be issued to the original payment method, unless another method is agreed or required by applicable law.
You will receive notification once the refund has been processed.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
Where the statutory EU right of withdrawal applies, reimbursement will be handled within the deadlines and according to the requirements established by applicable law.
12. Original Delivery Costs
Where you exercise an applicable statutory right of withdrawal, eligible standard delivery costs will be refunded in accordance with applicable law.
Additional costs resulting from your choice of a delivery method that is more expensive than our standard delivery method may not be refundable to the extent permitted by law.
13. Late or Missing Refunds
If we have confirmed that a refund has been issued but the funds have not yet appeared in your account, please first check with:
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your bank;
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your card issuer;
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or your payment provider.
Processing times may vary between financial institutions.
If you still cannot locate the refund after allowing reasonable processing time, contact:
14. Refused or Uncollected Deliveries
Refusing delivery or failing to collect a package does not necessarily constitute a valid exercise of your statutory right of withdrawal.
If you wish to withdraw from a purchase, you should provide us with a clear statement by contacting:
15. Statutory Consumer Rights
This policy does not limit or exclude any mandatory consumer rights available under applicable Danish or EU consumer protection law.
Rights relating to defective or non-conforming goods are separate from our voluntary 30-day return policy.
Depending on the circumstances and applicable law, remedies may include:
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repair;
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replacement;
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price reduction;
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or termination of the purchase and reimbursement.
16. Contact Information
For questions regarding returns, refunds, withdrawal rights, damaged products, or this policy, please contact us:
Company Name: Light Solutions ApS
Store Name: khhyt
CVR Number: 37298034
Registration Date: December 14, 2015
Address: Michael Drewsens Vej 12
Postal Code: 8270
City: Højbjerg
Country: Denmark
Email: roberahan237@gmail.com
Phone: +45 63 91 47 28