Shipping Policy

Last Updated: August 27, 2026

At Light Solutions ApS, we are committed to providing reliable and efficient shipping services. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, tracking, customs, and other important delivery information.

1. Shipping Destinations

We currently offer shipping to eligible European destinations, subject to product availability and carrier coverage.

Shipping availability may vary depending on the destination, product type, package size, and carrier.

2. Shipping Costs

Standard Shipping: Free

We provide free standard shipping to eligible destinations where this option is available.

Any applicable shipping charges will be clearly displayed at checkout before payment.

Customs duties, import taxes, VAT, or other local charges may apply where required by the destination country and applicable law.

3. Order Processing

Orders are processed after payment has been confirmed.

Processing Time: 3–5 business days

Orders are normally processed Monday through Friday, excluding Danish public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

4. Delivery Time

After processing, the estimated standard delivery time is:

• Processing Time: 3–5 business days

• Shipping Time: 5–8 business days

• Estimated Total Delivery Time: 8–13 business days

Delivery times are estimates and may vary due to the destination, carrier operations, customs procedures, public holidays, weather, or other circumstances beyond our reasonable control.

5. Shipping Carriers

We may use reliable shipping and logistics providers, depending on the destination and shipment requirements.

The carrier may vary according to the destination, package size, product, and delivery method.

6. Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation containing tracking information, where available.

Tracking information is generally updated within 24–72 hours after shipment.

If your tracking information does not update after this period, please contact us for assistance.

7. Delivery Delays

Although we make reasonable efforts to meet the estimated delivery time, delays may occur due to:

• Severe weather;

• Customs inspections;

• Carrier delays;

• Transportation disruptions;

• Public holidays;

• Seasonal demand;

• Incorrect or incomplete delivery information;

• Other circumstances beyond our reasonable control.

If your shipment is significantly delayed, please contact us so we can assist in checking its status.

8. Customs Duties and Import Taxes

Depending on the destination, international orders may be subject to customs duties, import taxes, VAT, customs clearance fees, or other charges.

Where applicable, such charges are the customer's responsibility unless otherwise stated at checkout or required by applicable law.

Light Solutions ApS does not control or determine charges imposed by foreign customs or tax authorities.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Before shipment, we may be able to assist with changes to:

• Shipping address;

• Product selection;

• Quantity;

• Contact information.

We cannot guarantee that changes or cancellations will be possible once order processing or shipment has begun.

After an order has been shipped, it generally cannot be modified or stopped. Returns will be handled according to our Return & Refund Policy and applicable consumer rights.

10. Incorrect Shipping Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

• Full name;

• Street address;

• Postal code;

• City;

• Country;

• Telephone number;

• Email address.

If you notice an error, contact us immediately.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery or redelivery costs may apply where permitted by applicable law.

11. Lost Packages

If you believe your package has been lost or tracking shows an unusual delay, please contact us.

Please provide your:

• Order number;

• Name;

• Delivery address;

• Tracking number;

• Description of the issue.

We will review the available tracking information and, where appropriate, contact the relevant carrier to investigate.

12. Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If your package or product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Order number;

• Description of the problem;

• Photos of the product;

• Photos of the packaging, where relevant;

• Tracking information.

We will review the issue and provide an appropriate solution in accordance with our policies and applicable consumer protection laws.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

In such cases:

• Products may arrive on different dates;

• You may receive multiple tracking numbers;

• Different shipping providers may be used.

Please check your shipping confirmation before reporting an item as missing.

14. Unclaimed or Refused Packages

If a package is refused, not collected, or cannot be delivered and is returned to us, please contact us.

The order will be handled according to our Return & Refund Policy and applicable consumer protection requirements.

Any additional costs may only be charged or deducted where permitted by applicable law.

15. Contact Information

For questions regarding shipping, tracking, delivery, or your order, please contact us:

Company Name: Light Solutions ApS
Address: Michael Drewsens Vej 12
Postal Code: 8270
City: Højbjerg, Aarhus
Country: Denmark (Danmark)
Registration Date: December 14, 2015
Email: roberahan237@gmail.com
Phone: +45 61 83 27 49

Related Trade Names: Nordic Light Solutions ApS, Smart-Fabrikken ApS, LEDpaerer ApS, and others.

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Thank you for shopping with Light Solutions ApS. We are committed to providing clear, reliable, and efficient delivery services.

Last Updated: August 27, 2026